At Satoshi Nakamoto Clothing, we want every customer to feel confident when shopping with us. We understand that sometimes you may need to return an item or request a refund, so we aim to keep the process clear, straightforward, and easy to understand.

Return Eligibility

Items must be returned in their original condition to be considered for a return. Products should be unworn, unused, unwashed, and free from damage or alterations. We also recommend keeping the original packaging, tags, and any materials included with your order.

Items that show signs of wear, washing, damage, alteration, or use may not qualify for a return.

How to Request a Return

If you would like to return an order, please contact our customer support team before sending the item back. Include your order information and explain the reason for your return. Our team will review your request and provide the appropriate instructions for completing the return.

Please do not send an item back without contacting us first, as this may delay the processing of your request.

Exchanges

If you received an item that you would like to exchange, please contact us with your order details. We will review your request and let you know what options are available based on the item and circumstances of your order.

Any exchange must meet the applicable condition requirements described in this policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible. Providing your order number and clear information about the issue will help our team review the situation and assist you more efficiently.

Refunds

Once an approved return has been received and reviewed, eligible refunds will be processed through the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider. We recommend allowing the appropriate processing time after a refund has been issued.

Return Shipping

Return shipping arrangements may depend on the reason for the return and the circumstances of the order. Please contact our support team before returning an item so we can provide the correct instructions for your specific situation.

Contact Us

If you have questions about our refund and returns process or need assistance with an order, please contact us directly.

Email
info@satoshinakamotosclothing.com

Phone
+1 (347) 877-0469

Address
14900 Magnolia Blvd Unit 5818
Sherman Oaks, CA 91413

We appreciate your trust in Satoshi Nakamoto Clothing and are committed to making the return and refund process as clear and convenient as possible.